About Train

About The Maharajas Express Train

&

Terms of Booking

 

The meticulously designed Luxury Train Vacations of Maharajas’ Express takes to these vibrant demography’s of Incredible India. Each one of the five Luxury Train Trips of the Maharajas’ Express would be the apt choice for the Tourists yearning for a Luxury Indian Holidays.

The Luxury Tour Circuits India of Maharajas’ Express covers the majestic TAJ MAHAL,Monument of Love, One among the Seven Wonders of the World and which is testimony to the rich Mughal Architecture, VARANASI, One of the world’s ancient cities. As Mark Twain wrote about Varanasi “Older than history, older than tradition, older even that legend and looks twice as old as all of them put together”,JODHPUR, the Blue City which happened to be the capital of the former princely state of Marwar, UDAIPUR, the capital of the erstwhile kingdom of Mewar, founded by Maharana Udai Singh and is one of the oldest surviving dynasties in the world, JAIPUR, the Pink City and the Capital of Rajasthan, LUCKNOW, the land of Nawabs and region famous for its rich cuisines and art forms, RANTHAMBORE, home to the Royal Bengal Tiger and other natural habitats, BIKANER, popularly called the Camel Country and famous for its Sand-Dunes, KHAJURAHO, the city of exotic temple architecture which are superb examples of Indo-Aryan architecture, BALASINOR, home to the 2nd largest Dinosaur fossil park, popularly called Incredible India’s own Jurassic Park, GWALIOR, the seat of Scindia dynasty- a living heritage of heroism steeped in the splendor of its past, AJANTA, a UNESCO heritage site, Osiyan, referred to as “Khajuraho of Rajasthan” due to the multitude of beautiful Hindu and Jain temples it houses.

These Itineraries of Maharajas’ Express across Incredible India is incorporated with the hand-picked off-board Luxury Excursions of Incredible India. Be it the sundowner Cocktails & barbeque at the Sand-dunes at Bikaner, Elephant Polo Match at City Palace, Jaipur, Champagne breakfast at Taj Khema, Agra will be moments to cherish at the Luxury Vacations India.
Join aboard the Maharajas’ Express for an Experience Unsurpassed of Incredible India.

Categories of Cabin available on Maharajas’ Express

Room
Category
Twin Double Total Cabins/Suits Passenger Capacity
Deluxe Cabin 12 8 20 40
Junior Suite 12 6 18 36
Suite 4 4 8
Presidential Suite
(has a double and a twin room)
1 4
Total 43 88

Deluxe Cabin

There are four categories of cabins/Suites in this Luxury train. The Cabins on the Maharajas’ Express are the most Lavish among all the International Luxury Tourist Trains. The Lavish Interiors, distinct theme supplemented by the latest International safety features such as Electronic smoke detection system, CCTV, Pneumatic suspension for superior ride comfort will ensure your Luxury rail journey a truly comfortable experience you ever had.

The state of the art facilities in all the cabins of the train includes Live Television, Wi-fi Internet, Direct Dial International Telephone Facility, DVD player, LCD screen, wardrobe, Personal safe and air conditioning and en-suite bathroom facilities such as shower cubicle with running hot & cold water, W.C and basin. To make your stay Lavish and relaxed, we provide amenities such as bathrobe, slippers, hairdryer, range of Luxury toiletries made of essential oils.

Each car of the train is attended by personalized valets to provide you with attentive, friendly and un-intrusive service throughout your Luxury rail tour. The high ratio of staff to guests in the train ensures prompt services, should you need any assistance during the rail journey or during off-board excursions. No wonder these Lavish and unique features of this Luxury train has enhanced the comfort levels of the guests and aided Maharajas’ Express to receive the internationally acclaimed World’s Leading Luxury Train Award.

The train coaches of Deluxe Cabin are named after the precious gems Hakik(Agate), Firoza(Torquoise), Katela(Amethyst), Beruz(Aquamarine) & Pitoniya(Bloodstone) to indicate the lavishness present in the overall experience provided in the tour Packages of Maharajas’ Express. The train has 20 Deluxe Cabins of which 12 are twin bedded and 8 double bedded.

 

  • Cabin Area : 112 Sq. Ft
  • Double Bed Dimensions : 80 x 60 (In)
  • Twin Bed Dimensions : 80 x 33 (In)
  • Folding Writing Table
  • Luggage Hold underneath the bed
  • Live Television
  • Wi-fi Internet (Subject to network availability)
  • Direct Dial International Telephone Facility
  • DVD player
  • LCD screen
  • Wardrobe
  • Personal safe and
  • Air-conditioning
  • Towels and linens changed daily or as per request
  • Complimentary tea, coffee, mineral water and light snacks available at all times
  • Dedicated butler service
  • Shower cubicle with running hot & cold water
  • Basin
  • Bathrobe
  • Slippers
  • Hairdryer
  • Range of toiletries

 

Junior Suite

A train almost half a mile long redefines luxury and comfort. It recreates the lifestyle of a princely era and provides an experience of lavish living. The Train that never falls short of royal experience provides various categories of cabins, one among them being the Junior suite. The train coaches of Junior suites are named after the precious gems Moti(Pearl), Panna(Emerald), Manik(Ruby), Gomed(Hessonite), Moonga(Coral) & Pukhraj(Sapphire) an indicator of lavish present in the overall experience provided in the tour Packages of Maharajas’ Express.

The train has 18 Junior suites of which 12 are twin bedded and 6 double bedded. All the suites have large panoramic windows, so that you can savour every bit of magnificent India on your train journey. All passenger carriages come with airconditioning, the first of its kind in India and have state-of-the-art facilities like Live Television, DVD players, Wi-Fi Internet to name a few to keep you entertained through the royal train journey. Each coach of the train has a mini-pantry and manned by a valet to provide a lavish & personalized service during the tour packages.

To ensure your safety and well-being, the train has been provided with CCTV cameras, smoke alarms, RFID door locks and round the clock services of a Paramedic. Your tour package on-board the Maharajas’ Express will be truly an experience extraordinaire.

 

  • Cabin Area : 150 Sq. Ft
  • Double Bed Dimensions : 80 x 60 (In)
  • Twin Bed Dimensions : 80 x 33 (In)
  • Writing Table with two chairs
  • Luggage Hold underneath the bed
  • Live Television
  • Wi-fi Internet (Subject to network availability)
  • Direct Dial International Telephone Facility
  • DVD player
  • LCD screen
  • Wardrobe
  • Personal safe and
  • Air-conditioning
  • Towels and linens changed daily or as per request
  • Complimentary tea, coffee, mineral water and light snacks available at all times
  • Dedicated butler service
  • Shower cubicle with running hot & cold water
  • WC
  • Basin
  • Bathrobe
  • Slippers
  • Hairdryer
  • Range of toiletries

Suite

A train almost half a mile long redefines luxury and comfort. It recreates the lifestyle of a princely era and provides an experience of lavish living. Maharajas’ Express that never falls short to showcase the splendours of India. The suite room on rail is luxury redefined at 220 Sq. ft area. The rail coaches of Suites are named after the precious gems Heera(Diamond) & Neelam(Blue Sapphire) to indicate the luxury and splendours offered on-board .

All the 4 suites are double bedded and have large panoramic windows, so that you can savour every bit of Indian splendour on your rail journey. Each coach of the rail has a mini-pantry and manned by a valet to provide with attentive & prompt service.

The suite rooms are provided with additional features such as complimentary mini-bar and bath tub. The fare for the suite is inclusive of an exclusive language speaking guide and Luxury car during the off-board journeys.

To ensure your safety and well-being, the rail has been provided with CCTV cameras, smoke alarms, RFID door locks and round the clock services of a Paramedic. Your luxury vacation on Indian splendour, on-board the Maharajas’ Express will be truly an experience extraordinaire.

 

  • Cabin Area : 220 Sq. Ft
  • Double Bed Dimensions : 80 x 60 (In)
  • Separate Living room and bedroom
  • Upholstered arm-chairs with side table
  • Writing Table
  • Complimentary Mini-Bar
  • Luggage Hold underneath the bed
  • Live Television
  • Wi-fi Internet (Subject to network availability)
  • Direct Dial International Telephone Facility
  • DVD player
  • LCD screen
  • Wardrobe
  • Personal safe and
  • Air-conditioning
  • Towels and linens changed daily or as per request
  • Complimentary tea, coffee, mineral water and light snacks available at all times
  • Dedicated butler service
  • Bath Tub with bath salts
  • Shower cubicle with running hot & cold water
  • Basin
  • Bathrobe
  • Slippers
  • Hairdryer
  • Range of toiletries

Presidential Suite

Maharajas’ Express, a train almost half a mile long redefines luxury and comfort among all the first class tourist trains. It recreates the lifestyle of an Indian princely era and provides an international experience of lavish living. Presidential Suite on-board this first class tourist train has 448 sq. ft of cabin area and the only one of its kind among the international trains. It is really the palace on wheels.

The Presidential suite is aptly named Navratana(nine precious gems) and has a living room, 2 bedrooms and washrooms. The guests on-board the Presidential suite has an exclusive 24 hours personal valet to provide with attentive and luxury service. This palace on wheels has been provided with latest international features.

The tariff of presidential suite is inclusive of an exclusive language speaking guide and Luxury car during the off-board journeys.

 

  • Cabin Area : 448 Sq. Ft
  • Double Bed Dimensions : 80 x 60 (In)
  • Twin Bed Dimensions : 80 x 33 (In)
  • 2 Bed rooms
  • Living Area
  • Sofa
  • Writing Table
  • Complimentary Mini – bar
  • Luggage Hold underneath the bed
  • Live Television
  • Wi-fi Internet (Subject to network availability)
  • Direct Dial International Telephone Facility
  • DVD player
  • LCD screen
  • Wardrobe
  • Personal safe and
  • Air-conditioning
  • Towels and linens changed daily or as per request
  • Complimentary tea, coffee, mineral water and light snacks available at all times
  • Dedicated butler service
  • Shower cubicle with running hot & cold water
  • Basin
  • Bathrobe
  • Slippers
  • Hairdryer
  • Range of toiletries
  • 24hrs personal valet service

Restaurant

On-Board the luxurious Maharajas’ Express, you will find two thematic fine dining restaurants which will allow you to enjoy delicious meals in a vibrant yet soul soothing environment. The names of the restaurants are aptly suited to the tastefully crafted design, ambience and concept.

One of it is “Mayur Mahal”, named after India’s very own graceful national bird peacock, fondly called as Mayur and the other is “Rang Mahal”, which literally means ‘The Palace of Colors’ decorated with hand painted fresco ceiling. The two fine dining restaurants can comfortably accommodate 42 guests each at any given time. The setup on one hand allows a seating of two persons who prefer to relish meal over a private chat and on the other hand also provides with a seating of four persons for guests who believe in socializing over a hearty conversation while enjoying the meals.

The chefs at Maharajas’ Express will be more than delighted to treat you with range of Indian & International cuisine. Table d’hote meals are included in your fare. Guests can also choose a suitable paring of wine from a wide range available onboard. All onboard meals-breakfast, brunch, lunch, dinner will be held in the two restaurants.

Lounge & Bar Cars

For the guests who like to enjoy drinks over a friendly chat, we have two bars. One of it is a Lounge bar- ‘The Rajah Club’ and the other is a thematic bar named as – ‘Safari Bar’. Both the bars provide comfortable & relaxed sitting arrangements to complement the exquisite range of wines & spirits, allowing you to unwind and lighten up. For those who wish to be left alone, we provide selective collection of books and for those who love to socialize, we do have few board games to play and have fun with.

For the corporate travelers, who want to combine business and leisure onboard the Maharajas’ express, we can organize a suitable setup for meetings at the Safari Bar. This bar also serves as a venue for festive events.

 

GENERAL INFORMATION AND FACILITIES

Please find below some general information to assist you with your planning for your journey aboard the Maharajas’ Express

MAHARAJAS’ DINING

A royal banquet for royal passengers, the Maharajas’ Express has two fine dining restaurants that seat 42 persons each and everyone on board dines together. House wines and beer served whilst dining come complimentary, of course.

MAHARAJAS’ BAR AND LOUNGES

One exotic Safari bar with the choicest collection of house brands of wines, beer and spirits with snacks come complimentary to every passenger. There’s also a lounge cum bar Rajah Club with comfortable club arm-chairs. And if these features don’t make you feel pampered, the Maharajas’ Express also houses a high-end boutique featuring exquisite and unique creations.

CREDIT CARDS

The Maharajas’ Express accepts Credit Cards, master, Visa, Amex on board. A surcharge is applicable on all payments made using credit / debit cards.

MAHARAJAS’ TRANSPORT

From super deluxe coaches for Deluxe Cabin and Junior Suite passengers, to cars for the Suite and Presidential Suite passengers each at every destination. All equipped with complimentary sightseeing kits like bottle coolers, candies and tissues and shoe uppers. After all, when it comes to providing comfort to royals, every little detail matters. That’s what the Maharajas’ Express has in waiting for you when you step off.

VISAS

Passengers should be in possession of valid travel documents and a valid visa granted by Indian Missions abroad for entering India. Those arriving in India without visas bearing the correct validity dates and number of entries into India are subject to deportation. For Foreign nationals holding Tourist Visas with a stay stipulation of 180 days / 90 days and with a multiple entry facility; there should be a gap of at least 2 months between two visits to the country on this visa. In case there is a requirement to visit the country within two months, permission should be sought from the Head of Mission concerned indicating the specific reasons for another visit within a short period.

PRE & POST HOTEL ACCOMMODATION

It is highly recommended that you take a minimum of one pre and post night accommodation with your rail journey. Bookings and reservations can be made by contacting us at maharajas@irctc.com

CUSTOMS
Customs regulations are in line with those prevailing elsewhere in the world; however, the import of prohibited items carries serious penalties. Please note that it is the responsibility of each passenger to ensure that they are in possession of any necessary and valid documentation and the Company assumes no responsibility for the consequences of any failure to apply.

PERSONAL TRAVEL INSURANCE
At Indian Railway Catering and Tourism Corporation Ltd. (IRCTC), guest safety and holiday enjoyment are very important. Therefore, travel insurance is essential; indeed it is a condition of booking with us that passengers have adequate travel insurance cover from the country of domicile for injury, illness, death, accident, loss of effects or luggage and holiday cancellation. Guests must supply IRCTC with the name, address and telephone number of the insurers, policy number and the 24-hour medical emergency telephone number. Any pre-existing medical conditions must be declared to the insurer and to us; failure to do so may invalidate your Travel Insurance Policy.

INSURANCE FOR MAHARAJAS’ EXPRESS
The Maharajas’ Express is comprehensively insured for fire, earthquake, theft and terrorism. All guests are covered under an umbrella insurance cover.

CLOTHING & TRAVEL ACCESSORIES
Recommended Clothing: Lightweight cottons and linens throughout the summer and most winter days; with warm clothes for December and January and winter nights.
Please include light sweaters and light wraps for the cold mornings and evenings, for the excursions to wildlife reserves, in the desert and on village safaris throughout the year.
For the journey on board the Maharajas’ Express, we recommend smart casual clothing and suitable walking shoes for off train excursions during the day. Comfortable attire in natural subdued colours (bright colours are not advised) which blend with the landscapes is essential for excursions to wildlife reserves.
It is advisable to carry sunscreen, caps / hats and sunglasses.
For dining on board the train smart casual clothing is recommended.
Note:
a) Please note that with the change in weather, we recommend enough woollens while on tour.
b) Please note that for the journeys between mid of December till mid of January, the Northern India witnesses severe cold and fog, therefore it is recommended to carry heavy woolen during this period.
c) On some journeys, we have a golfing option available. We recommend you to carry your own golf shoes for the same.

CURRENCY & MONEY EXCHANGE
India’s currency is the Rupee, abbreviated as Rs. which is divided into 100 paisa. The Rupee notes come in denominations of Rs.5, 10, 20, 50, 100, 500, & Rs.2000. Coins are in denominations of rupee 1, 2, 5 and 10.
Foreign Exchange encashments are regulated in India. Any passenger bringing Foreign Exchange in excess of USD 5000 or its equivalent in currency notes and an aggregate total of USD 10,000 and above (Including Cash, bank notes, traveler’s cheques) are required to declare the same at the port of entry in India. Please note that changing money in remote areas can be difficult and hence please change with authorized money changers or banks. Please take care not to accept damaged notes or notes with tapes attached as these are not accepted. It is always advisable to carry smaller denomination instead of Rs.1000 note as it is not easy to obtain change.
Note:
Please contact your Guest Relations Manager on Board for special facilities provided to guests of Maharajas’ Express for their Foreign Exchange encashment.

SMOKING POLICY
In accordance with Indian Law, smoking is not permissible on board the train. Smoking is also prohibited in all public places such as restaurants, airports, stations, shopping malls, hotels, public areas etc.

BAGGAGE ALLOWANCE
There is limited storage space inside your cabin. We recommend that each guest travels with luggage as per international airline – rules for first / business class passengers. It is also advisable to carry soft-topped luggage as it is easier to store. Luggage storage is provided under the bed and in the luggage hold.

SPECIAL MEALS / DIETARY REQUIREMENT / MEDICAL CONDITIONS
In case of any special dietary requirement or allergies, guests should mention the same at the time of booking and to the chef/Train Manager on Board. Our Chef shall endeavour to accommodate these as far as possible.
Please note a few excursions like Jungle Safaris shall be conducted in open vehicles like jeeps or canters. Such rides may get dusty due to the terrain. Guests with dust related allergies are advised to carry their prescribed medication / inhalers on the journey.

EMERGENCIES
IRCTC requires the details of the ground handler, the place of stay before and after the journey on the Maharajas’ Express, so that we can contact the ground handler in case of any emergencies.

PORTERS
Porters will be available at all embarkation and disembarkation stations to assist you with your luggage.

BUTLERS
There is a dedicated team of butlers on board to attend to your every need. Each carriage is manned by a single butler, on call 24 hours, trained to meet the needs of our guests and comply with utmost speed and efficiency. Our butlers take pride in offering unique services to each of our guests ensuring a memorable stay on board.

WHEELCHAIR ACCESS / DISABLED PASSENGERS
We regret that the dimensions of the carriages and design of the train are not suitable for wheelchair bound passengers. We also recommend that guests with limited mobility and other such constraints should be accompanied by an able-bodied passenger. However, our valets will be available to provide additional assistance. Kindly specify any special requirements at the time of booking.

ELECTRICITY
Voltage available on the train is 110 volts. International adaptors are also available on board.

BED & BATH LINEN
The bed and bath linen is changed everyday. We request you to help us protect the environment and if you wish to reuse your towels, you may leave it on the towel rack.

HOT WATER
For running hot water, please be sure to switch on heating 20 minutes prior to usage. For cabins on double occupancy, please allow a gap of 20 minutes between two users.

SAFE
All cabins on board the Maharajas’ Express are equipped with electronic safes. For safety reasons, it is advisable to store the passport, travel documents and other valuables in the safe provided in the cabin. However, it is still important to have your personal effects insured.

HAIR DRYERS
All wash rooms are provided with hair dryers.

OFF TRAIN EXCURSIONS
Since most of our Off Train Excursions involve a fair amount of walking, we recommend you pack some comfortable walking shoes. A moderate degree of physical fitness is required to participate on our off train excursions. You may encounter unpaved sidewalks, uneven surfaces and problems getting on and off the train.

Travellers with walking difficulties or any such physical condition should inform us at the time of booking. We reserve the right to refuse participation on any of our excursions to anyone who would be incapable of completing the tour or would cause unacceptable delays to the rest of the group. In these circumstances there would be no refund for any unused part of the tour.

GUIDES
On all off train excursions, you will be accompanied by professional and qualified English speaking guides. There’s no substitute for a little local flavour, so we employ experienced local guides who provide an invaluable and in-depth view of the sights that you visit.

Language speaking guides can be provided at select destinations, subject to availability and at an extra cost. Please let us know of your requirement at the time of booking.

TRANSPORTATION ON EXCURSIONS
Most excursions off the train include a coach transfer for Deluxe Cabin & Junior Suite passengers and Luxury cars for Suite & Presidential Suite passengers; however, certain excursions are also undertaken by jeeps. Kindly refer to your itinerary for specific details.

PARAMEDIC ON BOARD
We have 24 hrs paramedic on board the train that can provide emergency medical facilitation if required.

HEALTH
No specific vaccinations are required for travel to India currently. However, the latest advisory in this regard may kindly be checked before departure. Foreign tourists should be in possession of a Yellow Fever Vaccination certificate conforming to international health regulations, if they are originating or travelling through Yellow Fever endemic countries. Anti-malaria precautions should be taken. It is also advisable to carry sufficient insect repellent.
It is recommended that a physician be consulted for any personal health advice based on the travel itinerary. If under prescription medication, it is advisable to carry enough supplies to last for the duration of the trip.
It is recommended that guests carry their own medicines, since all medications in India are locally manufactured and the same brand names may not be available.
Please specify any ailments at the time of booking and update the Guest Relations Manager of the same while boarding.

LAUNDRY
A limited laundry service is available at select destinations. Please contact your carriage butler for details.

GRATUITIES FOR SERVICES
Providing gratuities for small services is part of the culture in India. Any amount to be given towards gratuities for all the staff onboard is completely at the guests’ discretion. An envelope will be provided in each cabin on the last night of the journey for the same.

INTERNET
High speed Internet access is available on board. Please contact the Train Manager for details. The internet reception can vary while the train is moving, but does improve when the train is stationary or near large cities.

CELL PHONES
Kindly keep your Cell Phone on silent mode on board the train out of consideration for your fellow passengers and also while visiting certain monuments on your Off Train Excursions. Please also note that the use of cell phones and laptop computers is discouraged in all the public areas and should be used in the privacy of your cabin.

CELL PHONE RECEPTION
The reception can vary while the train is moving, but does improve when the train is stationary or near large cities.

TELEPHONE CALLS
Telephone facility is provided in all cabins. The cost for all external calls is additional and not included in the cost of the journey.

TRAIN MANAGER
Train Manager will be available in the train through out the journey. For special requests / problems / tour information, you may contact him.

PLACEMENT OF TRAIN ON PLATFORM AT STATIONS
After deboarding of the guests at the stations Maharajas’ Express moves to the yard for fueling and watering. Hence, timings as advised at the time of deboarding should be followed to avoid any inconvenience. In case any guest decides to return to the train before the advised boarding time, he/she should contact the Train Manager to check the availability of the Maharajas’ Express on the platform.

ON-BOARD SAFE
All cabins are equipped with electronic safes. While every precaution is taken, we cannot be held liable for loss of valuables.

CREW
Maharajas’ Express world-class service is highlighted by our team of highly motivated hospitality staff who ensure that the guest experience is unmatched and every need is not just met, but anticipated. Our attentive, unobtrusive crew members add a unique sense of exclusivity to the journey. All our staff members are well versed in the English language.

 

Terms of booking

Description of services on the website

Website describe the available services as of this date as accurately as possible. We reserve the absolute right to alter, amend, change or modify the tour package & itineraries (including but not limited to the cancellation and or substitution of guest speakers & signature departures). This may be necessitated due to factors beyond our control such as ‘force majeure’ events, strikes, fairs, festivals, sport events, weather conditions,disruptions/diversions of rail services, floods, earthquakes, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing and non availability of venues. Where we may know of these sufficiently in advance we will notify you, otherwise Train Manager or IRCTC representatives would inform you of the changes during the tour. We or IRCTC would not be liable for any loss, cost, expenditure, damage or compensation for such changes.

Itinerary changes

The itineraries on certain departures will run in the reverse direction. There may be a slight amendment in the activities and sequence of destinations visited. The right to vary, amend, alter or withdraw any particular itinerary, departure or excursion rests entirely with the IRCTC.

Booking
You have read and understood the Tour itinerary and the ‘Terms and Conditions’ and accordingly you have booked the tour. The terms and conditions are available on the website.

  1. PAYMENT TERMSa) 30% of the published price plus applicable taxes at the time of booking along with names and scanned copy of the passport for all travellers.
  2. b) Balance payment 90 days prior to the departure.

Cancellation

If you wish to cancel the booking of your client, you must communicate the cancellation by E-mail to us.

The following cancellation charges will apply: –
For any cancellation days are counted excluding the date of departure

In case of FITs:

90 days or more prior to departure, 30 % of published price and as per our Terms and Conditions

 

Changes and cancellation by Maharajas Express – IRCTC prior to your departure

The journeys are planned well in advance. We reserve the right to make changes to the programme if necessary at any point of time. Should the minimum number of passengers not be met or due to certain operational reasons and conditions, we reserve the right to cancel the departure or amend the same. Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions:

Accepting the changed arrangements or

Purchasing alternative arrangements from us, similar in standard as originally booked if available with the applicable cost adjustment or

Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, extensions etc.
In case of a ‘force majeure’ (please refer to details mentioned below) situation due to which a departure has to be cancelled, we regret there would be no refund of the monies paid to us or reimbursement of any additional expenses incurred by you as a result of our cancellation / change.

Amendments

Any amendment to the services would be treated as a cancellation of the original services and any new arrangements will be regarded as an entirely new booking. Cancellation charges will be applied as per our terms and conditions.

In case any amendment is made by the client 90 days prior to the date of departure, there would be a loss of booking amount towards cancellation charges.

In case any amendment is made by the client 90 days or less prior to the date of departure, the same would be treated as cancellation of the original booking and the cancellation charges as per our terms and conditions will apply.

Accepting the changed arrangements or Purchasing alternative arrangements from us, similar in standard as originally booked if available with the applicable cost adjustment or Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, extensions etc. that have been booked .

Force Majeure

Neither party shall be considered in breach of this Agreement or in default of its obligations hereunder if it fails to perform or observe any or all of the terms of this Agreement as a direct or indirect result of causes beyond the reasonable control of such party, such as but not limited to, acts of God, Civil or military authority, acts of the public enemy, threat of war, declared war, undeclared war, war riots, actual or threatened terrorist activity, civil disturbances, insurrections, industrial dispute, strikes, accidents, explosions, fires, earthquakes, floods, transportation embargoes, epidemics, diseases, acts of government, its agencies or officers, non availability of venues or any other legitimate cause beyond the reasonable control of the parties.

Train Schedules And Flexibility

Please note that our train operates within the constraints of the Indian Railways Network and the timing agreed upon by them. We require you to abide by timings suggested by your guides, escorts, etc. enabling us to adhere to the schedules. Certain departures would be operating in reverse with minor changes in timings and flow of destinations.

Indemnification and Exclusion of Liability

The guest availing services or undertaking the tour/trip, having such activities which involve risk of accident or death or personal injury or loss of any kind, shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement which shall govern the transaction for all purposes and shall be binding on guest.

The guest expressly agreed that the use of services/ undertaking the tour/trip is at their sole risk. In the event of an untoward incidence, causing injury/fatality/loss of any kind to guest, the company and its respective directors, officers, employees, representatives and agents shall not be liable for any loss or damage of whatsoever nature or personal injuries or death, howsoever arising (including, but not limited to the guest’s or any other person’s property) which the guest or any such other person may incur or suffer as a result of or arising from the guests participation in the tour and any other activities undertaken on or during the tour, and the guest irrevocably and forever releases and discharges the company and its respective directors, officers, employees, representatives and agents from any and all such liability.

Additionally there are terms and guidelines that govern a particular feature, offer or operating rules or policies applicable to each service. The guest shall be responsible for ensuring compliance with the terms and guidelines or operating rules or policies of the respective services.

The guest furthermore indemnifies and holds the company and its respective directors, offices, employees, representatives and agents harmless from and against any and all loss, damage, actions, proceedings, claims, demands and legal and other costs and expenses (including legal costs on an attorney and own guest scale) of whatsoever nature and howsoever arising (including, but not limited to, the guest’s or any other person’s injury or fatality, or any loss of or damage to the guest’s or any other person’s injury or fatality, or any loss of or damage to the guest’s or any other person’s property) asserted against or incurred by the company, its affiliates their respective lawful successors and assign, that arise out of, result form or may be payable by virtue of any breach on non performance of representation, warranty, covenant or agreement, made on obligation to be performed by the guest pursuant to this agreement.

The guest shall be solely responsible for any breach of any specific rules/regulation or ground code of conduct of the area and the company cannot be held responsible for the same.

Conditions of travel

You will have to strictly follow the tour program. There would be no refund if you fail to join the group at the commencement of the tour, or join the group later or leave the group before culmination of the tour for any reasons whatsoever. You are responsible to register with the representative of the Company at the appointed date, place and time and you would be treated as a no-show if you fail to do so. Under no circumstances would any refund be given for any unutilized services. You shall not behave in a manner which may cause distress or annoyance to other co-travellers or which may create the risk of danger or damage to property of the Company, co-travellers or others. In this event, you may be asked to leave the tour immediately. The Company shall be under no liability to any such person.

Communication

The communication transmitted to your mailing address / email address on record shall be deemed to have been communicated to you. All communication from you to the Company has to be in writing, not orally. Where a booking is made directly by you with the Company, communications will be sent to you at your mailing address or e-mail address given.

Christmas & new year, signature journey supplement chanrges

There will be supplement charge of USD 500 per pax travelling during the tour falling on New Year eve and Christmas.

The supplement charge will be applicable for child between 05-12 years also. Supplement charges may be applicable for certain signature journeys as announced from time to time.

Child policy

Maharajas’ Express does accommodate children but we ask parents to be mindful of the sophisticated adult atmosphere we endeavour to maintain.

For Deluxe/Jr.Suite/Suite Cabins

Children below 5 years shall be allowed free, subject to sharing of double bed with parents.This is subject to availability of double bed at the time of booking. Single child (5 years – 12 years) sharing cabin with adults – 50% of the adult fare, subject to sharing of double bed with two full paid adults.This is subject to availability of double bed at the time of booking. OR

Single child (5 years – 12 years) in a separate cabin -50% of the(adult fare + Supplement charges) if requested in a separate cabin.

Two child (5 years – 12 years) in a separate cabin – 50% of the adult fare for each child in a separate cabin on twin sharing basis. Three child (5 years – 12 years) in a separate cabin – 50% of the adult fare for each child subject to sharing of double bed. OR

If third child request in a separate cabin – 50% of the (adult fare + Supplement charges). Single child (5 years – 12 years) + one adult in a separate cabin:- Two adults fare on twin sharing basis.

Two child (5 years – 12 years) + one adult in a separate cabin:- One adult fare plus 50% of the adult fare for each child subject to sharing of double bed.

 

For presidential suite cabin

Children below 5 years shall be allowed free, subject to sharing of double bed in PS.

Single child (5 years – 12 years) sharing cabin with adults – 50% of the adult fare, subject to sharing with two/three/four full paid adults in PS.

Two child(5 years – 12 years) in a separate cabin – 50% of the adult fare for each child in a separate sub cabin on twin sharing basis subject to sharing with two full paid adults in PS.

Three child (5 years – 12 years) in a separate cabin – 50% of the adult fare for each child subject to sharing of with two/three full paid adults in PS.

Single child (5 years – 12 years) + one adult in a separate cabin:- Two adults fare on twin sharing basis in PS.

Two child (5 years – 12 years) + one adult in a separate cabin:- 50% of the adult fare for each child subject to sharing with one full paid adult.

 

Note:

Child booking if requested in a separate cabin is subject to travelling with the adults. It is to be noted that single child has to share guide/vehicle with adults travelling together in case of Suite & PS cabin booked pax.In case, a separate higher category vehicle is required then supplement will be levied.

Please note that we do not have a facility for interconnecting cabins except in the Presidential suite car.

All applicable taxes will be charged extra.

 

Policy On Guide/Vehicle

Policy on Guide (PS & Suite Cabins):

We will provide a Local English/ Language speaking local guide at each destinations on complimentary basis.

Note:

In case guests desire for accompanying English/ Language speaking accompanying guide throughout the tour, it will be provided on chargeable basis subject to availability.

In some of the destinations language speaking local guides are not available. Whereas language speaking local guides at those locations will be tried but not guaranteed, we will provide English speaking local guides.

 

  1. II) Policy on Guide with separate vehicle for Group Bookings:

In case, a group desires a separate vehicle/guide the policy will be followed as under:

For a group (14+1 pax or more) an air-conditioned deluxe bus with local English/ language speaking local guide may be provided on complimentary basis but a Volvo Bus can be provided at supplement cost.

For a group (28+2 pax or more) Volvo bus with local English /language speaking local guide may be provided on complimentary basis.

 

Note:

In case guests desire for accompanying English/ Language speaking accompanying guide throughout the tour, it will be provided on chargeable basis subject to availability.

In some of the destinations language speaking local guides are not available. Whereas language speaking local guides at those locations will be tried but not guaranteed, we will provide English speaking local guides.

 

III) Policy on Guide with separate vehicle for Full Train and charter Bookings:

For Charter & full train booking the sightseeing shall be provided on sharing seat in coach basis and English Speaking/ Language Speaking Local Guides on complimentary basis.

For Exclusive Vehicles or accompanying English/ Language Guides a supplement cost shall be charged.

 

 

ONLINE BOOKING

The packages which include flights are fully ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 9967